Customers pay late, and nobody chases them
Symptoms
- Receivables grow every month while sales stay flat.
- You find out a customer hasn't paid in months only when you need the money.
- No customer has a clear credit limit.
Why it happens
When nobody sees receivables ageing every week, follow-up becomes random, and late payers learn that being late costs nothing.
How we fix it
- A receivables ageing report that refreshes itself every morning.
- A credit limit per customer that stops credit sales once passed.
- A weekly alert for anyone past 30 days, and a collection list ordered by amount.
Show the numbers as a table
| Before | After | |
|---|---|---|
| 0–30 days | 62 | 70 |
| 31–60 days | 48 | 26 |
| 61–90 days | 35 | 9 |
| Over 90 days | 41 | 4 |